10 Questions to Ask Before Choosing an IT Vendor in Hong Kong

Why the Right Questions Save You Thousands

Choosing the wrong IT vendor is one of the most expensive mistakes a Hong Kong business can make. Asking the right questions upfront helps identify reliable partners.

Question 1: Can You Show Me a Working Demo?

Any vendor can show polished case studies. Ask to interact with an actual application similar to what you need.

Question 2: Who Will Work on My Project?

Some agencies pitch with senior consultants but assign juniors. Ask for CVs of the actual team members.

Question 3: What Is Your PM Methodology?

Look for specific terms like Agile, Scrum, Kanban. Ask about sprint reviews and tracking tools.

Question 4: How Do You Handle Scope Changes?

Mature vendors have formal change request processes with documented impact on timeline and budget.

Question 5: What If You Miss a Deadline?

Confident vendors willingly discuss contingency plans and penalty clauses.

Question 6: Who Owns the Source Code?

You should own all source code and IP upon final payment. Get this crystal clear in the contract.

Question 7: What Is Your Testing Process?

Reliable vendors have dedicated QA, automated testing, and staging environments.

Question 8: What Post-Launch Support?

Clarify warranty period, SLA response times, and how bugs vs new features are handled.

Question 9: Can I Speak to Three Recent Clients?

References are non-negotiable. Ask about communication, deadlines, and problem handling.

Question 10: Business Continuity Plan?

What if a key developer leaves mid-project? Good documentation and team redundancy matter.

Need Help Evaluating IT Vendors?

AccordHK offers free IT vendor assessments via our WE C.A.R.E. service. Visit accordhk.com or email cs@accordhk.com.