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Three Major Challenges for Apps: Attracting New Users, Encouraging Users and Maintaining Usage

20% of apps are opened only once. Marketers face three major challenges: attracting new users, encouraging continued use and maintaining usage. Accurate acquisition data, clear app value and push notifications can help address these challenges.

Historical article. Product claims, platform details, and timing advice in this article have not been verified for today.

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In brief

App marketing requires attracting new users, encouraging continued use and maintaining usage. The article highlights accurate acquisition data, helping users recognise app value, push notifications and linking apps with brand reputation as ways to support these goals.

In the market, 20% of apps are opened only once. Marketers face three major challenges when promoting apps.

Attracting new users
Acquiring new users is not enough. Marketers also need to know where users come from and which channels attract them most effectively. Understanding this helps determine where to focus advertising. Obtaining this data can be challenging, but accurate data can deliver substantial benefits for apps.

Encouraging users
Once users have downloaded an app, can they easily discover which parts are most useful? How do users recognise the app’s value? How can the app encourage them to keep using it without wanting to try other similar apps?

Maintaining usage
Push notifications are a useful tool for letting users know that an app has something new to share, such as a new video or product. Although half of users dislike push notifications, capturing their attention can reduce the rate at which they leave.

Marketers recommend that brands connect their apps with their brand reputation. This allows both the app and the brand to gain the greatest benefit from search engines, while also providing another way to encourage more users to return.

Frequently asked questions

What are the three major challenges in app marketing?

The article identifies attracting new users, encouraging users to keep using an app and maintaining usage as the three major challenges.

Why is acquiring new app users not enough?

Marketers also need to understand where users come from and which channels attract them most effectively. Accurate data helps them decide where to focus advertising.

How can an app encourage users to keep using it?

The article highlights helping users discover the app’s most useful features and recognise its value. It asks how an app can encourage continued use without users wanting to try similar alternatives.

How can push notifications help maintain app usage?

Push notifications can alert users to new content, such as videos or products. Although half of users dislike them, the article says capturing users’ attention can reduce the rate at which they leave.

Why link an app with its brand’s reputation?

The article says this can help both the app and the brand gain the greatest benefit from search engines. It also provides another way to encourage users to return.

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