--- title: "Why Your Company Needs a Mobile App" locale: "en" language: "en-HK" published: "2018-02-01T14:56:58+08:00" updated: "2026-03-17T23:04:00.277Z" canonical: "https://accordhk.com/blog/why-your-company-needs-a-mobile-app-165" --- # Why Your Company Needs a Mobile App Mobile apps are not just for major brands. This article explains why small and medium-sized businesses can benefit from an app and outlines 7 ways it can support marketing and customer relationships. ## In brief A mobile app can help your company stay memorable, market directly to customers, offer digital rewards, build brand recognition, increase engagement, stand out from competitors, and cultivate customer loyalty. In this article, we explore how mobile apps can support business activities and why your company should develop one. If you think mobile apps are only for major brands such as Walmart and Bank of America, you are mistaken. Many small and medium-sized businesses are following the mobile app trend because they understand that a mobile-friendly website alone is not enough for an effective mobile strategy. In fact, you will now notice that many small and medium-sized businesses have their own mobile apps—from coffee shops to fashion boutiques—helping them take their marketing to the next level. If you are still unsure why you should develop a mobile app, here are 7 benefits.   1. Be easy to remember Statistics show that mobile phone users spend an average of more than two hours a day on their phones. Although they spend only part of that time in each app, the key point is that, when looking for the app they want, users must unlock their phones, scroll, and look through the apps already installed. We unconsciously register every image and word. Even an app that receives no deliberate attention can leave an impression if your company appears there. Simply being among those apps can therefore give your company an advantage.   2. A new direct marketing channel Apps offer many functions: information, prices, booking forms, search, user accounts, messages, news, and more. One of the biggest benefits of a mobile app is that you can share all the information you want customers to receive, including special sales and promotions, through push notifications. This lets you interact directly with customers and easily remind them about your products and services.   3. Provide value How can you digitize a membership points program instead of using traditional stamp or points cards? A mobile app lets customers collect rewards through the app. The result? More downloads and more customers. 4. Build brand recognition A mobile app can help build brand awareness. Think of it as a blank billboard: you can do anything you want with it, making it stylish, trendy, striking, and more. But what you really want is a beautifully designed app with features your customers love that also builds strong brand recognition. At the same time, the more frequently customers use your mobile app, the sooner they will be inclined to buy your products or services. In marketing, this is called “effective frequency.” According to this theory, consumers develop a clear recognition of your brand after hearing and/or seeing it about 20 times.   5. Increase engagement Whether you offer products or services, customers need a way to contact you. A messaging feature or inquiry platform in your mobile app can truly change the way you communicate with customers.   6. Stand out At present, mobile apps for small and medium-sized businesses are still uncommon, giving you an opportunity to stand out from your competitors. Be the first company in your market to offer customers a mobile app. They will be impressed by your forward thinking!   7. Build customer loyalty Finally, the most important reason is customer loyalty. Roadside banners, billboards, website banners, Facebook ads, email marketing, and similar channels have diminished our influence on customers because there is so much advertising around them. We should rebuild closer connections with customers and turn them into loyal fans of our products and services. This is not to say that a mobile app will save your business, but it can be a way to maintain a distance from customers.   Either way, mobile apps will become a standard component of every business in the future. The choices you make today will lay the foundation for your business’s future.   [https://www.allbusiness.com/7-reasons-business-needs-mobile-app-19179-1.html]()       ## Frequently asked questions ### Can small and medium-sized businesses benefit from a mobile app? Yes. The article describes businesses such as coffee shops and fashion boutiques using their own apps to improve their marketing, and argues that a mobile-friendly website alone is not enough for an effective mobile strategy. ### How can a mobile app support direct marketing? An app can provide information, prices, booking forms, search, user accounts, messages, and news. Push notifications let businesses share special sales and promotions directly with customers and remind them about products and services. ### How can a mobile app support a membership rewards program? It can digitize a membership points program, allowing customers to collect rewards through the app instead of using traditional cards. The article links this approach to more downloads and more customers. ### How does a mobile app help build brand recognition? A well-designed app can combine features customers enjoy with a clear brand presence. The article also explains that more frequent app use exposes customers to the brand and can encourage them to consider a purchase sooner. ### How can a mobile app improve customer communication and loyalty? Messaging features or an inquiry platform give customers a way to contact the business. The article presents closer customer relationships as a way to cultivate loyal fans of its products and services.